20
Feb
Posted by Shawn Smith in ITIL. Tagged: Change, change management, collaboration, ITIL, service, service management, service request. Leave a Comment
I have been reading a flow of posts over on IT Skeptic discussing why creating an end user focused Service Management process drives the biggest bang for the buck within the ITIL v3 framework. Lets think about how users get services within any organization.
Channels:
Phone
Web
Email
Instant Messaging
Service Providers:
IT
Project Managers
Finance
Procurement
User Acceptance Testing
Key aspects of providing a clearly defined [...]
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23
Apr
Posted by Shawn Smith in 365. Tagged: collaboration, groove, mesh, microsoft, p2p. Leave a Comment
The Microsoft Mesh project is ambitious but in my mind also lacking the real desktop sha-bam that we expect from Microsoft. Where Ray Ozzie delivered an amazing P2P story with the groove platform, Mesh feels like yet another desktop to cloud file synchonization service.
What would have really knocked my socks off would have been a [...]
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